If you received a damaged item or an incorrect item, you can receive a refund up to 14 days from the date of purchase. If your item is damaged in shipping, please provide photos of the box and album so that we can see the damage. This helps you so that you may not need to return the item to receive your refund and it helps us to determine better shipping procedures.
Sealed albums that have been opened may not be returned or refunded.
If you have a different scenario than the ones mentioned above, please contact us via e-mail and we will get back to you withing 2 business days.
International buyers! If you have chosen First Class International Mail as your shipping method, be aware that there is no tracking once the package leaves the U.S. There ara no refunds or replacements given on missing first class international shipments that go missing